At Elisa Fur, we want you to shop with confidence and peace of mind. We understand that choosing the right size, color, or style online can sometimes be difficult. If your order is not quite right, our team will be happy to assist you with the return or exchange process.

14-Day Returns & Exchanges

You may request a return or exchange within 14 days of delivery.

To be eligible for a return or exchange, the item must:

• Be unworn and unused
• Remain in its original condition
• Have all original tags attached
• Be returned with its original packaging and any included accessories

Please contact us before sending your item back. Our team will be happy to guide you through the return or exchange process and provide the necessary shipping information.

Exchanges

If you would prefer a different size, color, or style, please contact us within 14 days of delivery.

We will be happy to assist you with an exchange, subject to availability.

If there is a price difference between the original item and the replacement item, the difference will be charged or refunded accordingly.

Refunds

Once your returned item has been received, it will be inspected to ensure that it meets our return conditions.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow approximately 7–10 business days for your bank or payment provider to process and reflect the refund in your account.

Custom-Made & Personalized Items

Because they are made especially for you, custom-made, personalized, and made-to-measure items are not eligible for return or exchange.

Items clearly marked as “Final Sale” are also not eligible for return or exchange.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and provide clear photos showing the issue.

Our team will work with you to resolve the matter as quickly as possible.

For approved returns or exchanges resulting from an incorrect, damaged, or defective item sent by us, the associated costs will be covered by Elisa Fur.

About Natural Fur Products

Due to the natural characteristics of fur, every piece is unique.

Slight variations in color tone, fur length, texture, and density may naturally occur. These variations are not considered defects; they are part of the natural characteristics of fur and contribute to the unique appearance of each Elisa Fur piece.

How to Start a Return or Exchange

If you would like to return or exchange an item, please contact us before shipping it back.

Our team will provide you with the necessary return instructions and shipping information.

Shipping & Customs Costs

To provide our customers with a convenient and hassle-free shopping experience, Elisa Fur covers the initial shipping and customs costs associated with the delivery of your order.

In the event of a return, the original shipping and customs costs paid by Elisa Fur for the initial delivery will be the responsibility of the buyer and will be deducted from the value of the returned item.

Contact Us

For questions regarding your order, return, or exchange, please contact us:

Email: eelisafur@gmail.com
WhatsApp: +1 (437) 258-3907

Return Address

Elisa Fur
7250 Keele Street, Unit 367
Concord, Ontario L4K 1Z8
Canada

The Elisa Fur team is always happy to assist you throughout your shopping experience.